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Privacy Policy

Privacy Policy

tudop (“we,” “our,” or “this site”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal information when you visit www.tudop.com (“the Website”). Please read this Policy carefully to understand how we process your information.

  1. What information do we collect?

We only collect the minimum information necessary to provide our services:
Registration information: When you create an account, we collect your name, email address, and phone number.

Automatic collection of information: Including IP address, browser type, device information, and website usage data (collected through technologies such as cookies to analyze traffic and optimize the experience).

  1. How do we collect information?

Direct collection: Proactively provided when you register an account, contact us, or subscribe to notifications.

Automatic collection: Usage data collected through cookies, log files, and website analytics tools such as Google Analytics.

  1. How do we use your information?

Your information will only be used for the following legitimate purposes:
Creating and managing your account
Processing orders and sending transaction notifications
Providing customer support via email or telephone
Sending marketing messages (which you can unsubscribe from at any time)
Improving website functionality and user experience
Preventing fraud and ensuring account security

  1. Legal Basis (For EU Users)

In accordance with the EU General Data Protection Regulation (GDPR), we process information based on the following:
Performance of contracts: Providing you with requested services (such as order processing)
Consent: Sending marketing messages with your consent
Legal interests: For website optimization, security, and business operations

  1. Information Sharing and Disclosure

We promise not to sell your personal information. Data will only be shared in the following situations:
Service providers: Sharing necessary information with partners such as logistics, customer service, and marketing platforms (all subject to confidentiality agreements)
Legal requirements: Responding to court subpoenas, government requests, or protecting our legitimate interests
Commercial transfer: In the event of a merger, acquisition, or asset sale, we will notify you of the information transfer.

  1. International Data Transfer

Your information may be processed in the EU, Southeast Asia, and other operating regions. We will ensure the security of cross-border data transfers through legal mechanisms such as Standard Contractual Clauses (SCCs).

  1. Data Retention

We retain your information only when necessary:
Account Information: Retained until you cancel your account or have 24 consecutive months of inactivity.
Order Records: Retained for 7 years as required by tax law.
Marketing Data: Until you withdraw your consent or cancel your account.

  1. Your Privacy Rights

Depending on local regulations, you may have the following rights:
Right to Access: Request a copy of your personal information.
Right to Correction: Update inaccurate or incomplete information.
Right to Erasure: Request the removal of unnecessary information (except in legal exceptions).
Right to Object: Refuse data processing based on legitimate interests.
Right to Withdraw Consent: Cancel marketing communications at any time (via the unsubscribe link in the email or by contacting customer service).

To exercise your rights, please email: [email protected]. We will respond within 30 days.

  1. Cookies and Tracking Technologies

We use functional, analytical cookies (non-ad tracking) to:
Keep you logged in
Analyze page traffic and user behavior patterns
You can refuse cookies through your browser settings, but this may affect website functionality.

  1. Children’s Privacy
    This website is not intended for users under the age of 13 (or 16 in the EU). If we discover that a child’s information has been mistakenly collected, we will delete it immediately.
  2. Data Security Measures

We protect your information by:
SSL encrypted data transmission
Regular security audits and vulnerability scans
Restricted employee data access

  1. Third-Party Link Disclaimer

This site may contain links to other websites. We are not responsible for the privacy practices of third parties; please refer to their privacy policies.

  1. Policy Updates

When we update our policy, we will notify you of significant changes via website announcements or email. Continued use of the service constitutes acceptance of the revised terms.

  1. Contact Us

If you have any questions about this policy or your data, please contact:
Data Protection Officer
Email: [email protected]